Terms of service



     The goods covered by these general conditions are offered for sale by Eureka Coopbased in Codroipo, in via Ferrovia, 70 with cap33033, registered with the Chamber of Commerce, Industry, Crafts and Agriculture of Udine with REA number:UD-278534, with tax code and VAT number no.00939480323 hereinafter referred to as"supplier".


    1.1 The expression"online sales contract"means the purchase and sale contract relating to the tangible movable property of the supplier, stipulated between them and the buyer in the context of a remote sales system through telematic tools, organized by the supplier
    1.2 The term"Buyer"means the consumer who is a natural person who makes the purchase, referred to in this contract, for purposes not related to any commercial or professional activity carried out
    1.3 The expression"supplier"means the person indicated in the epigraph or the person providing the information services


    2.1 With the supplier this contract, respectively, the seller and the buyer purchases the movable tangible goods indicated and offered for sale on the site https:// www remotely via telematic toolsdimensionureka.com (insert the domain name for e-commerce whenever this link is highlighted)

    2.2 The products referred to in the previous point are illustrated on the page

    Web:https:// www.dimensioneureka.com

    The contract between the and the Buyer is concluded exclusively through the Internet by accessing the Buyer at the address, https://www.dimensioneureka.com where, following the procedure indicated, the Buyer will formalize the proposal for the purchase of the goods referred to in point 1 of the article.

    4.1 The purchase contract is concluded through the exact compilation of the request form and the consent to the purchase expressed after viewing a web page summarizing the order, printable, which shows the details of the purchaser and the order. , the price of the purchased goods, the shipping costs and any additional accessory charges, the payment methods and terms, where the goods will be delivered, the delivery times and the existence of the right of withdrawal
    4.2 When the Supplier receives the order from the Purchaser, he sends a printable e-mail confirmation and summary of the order.
    4.3 The contract is not considered perfected and effective between the parties in default of what is indicated in the previous point

    5.1 Any payment by the Buyer can only be made by one of the methods indicated in the specific web page by the supplier
    5.2 Any refund to the Buyer will be credited through one of the methods proposed by the supplier and the Buyer's choice, in a timely manner and, in case of exercise of the right of withdrawal, as governed by clause 13, point 2 and following of this contract, at the latest within 14 days from the date on which the supplier became aware of the withdrawal.
    5.3 All communications relating to payments take place on a specific line of the supplier protected by an encryption systemThe Supplier guarantees the storage of this information with an additional level of security encryption and in compliance with the provisions of the current legislation on the protection of personal data.(check the procedure is also provided with the new platform we are doingEventually call me I'll give you some specifics)

    6.1 The Supplier will deliver the selected and ordered products, in the manner chosen by the Buyer or indicate on the website a moment of the offer of the goods, so you are confirmed in the e-mail referred to in point 4.2.
    6.2 Shipping times may vary from the day of the order to a maximum of 10 working days from the confirmation of the sameIn the event that the supplier is unable to ship within this deadline but, in any case, within that indicated in the following point, the Buyer will be promptly notified by e-mail.
    6.3 Shipping methods, times and costs are clearly indicated and well highlighted at https://www.dimensioneureka.com/modalitadiconsegna 7) PRICES 7.1 All sales prices of the products displayed on the website https://www.dimensioneureka.com are expressed in euros and constitute an offer to the public pursuant to art1336 cc 

    7.2 The sales prices referred to in the previous point are inclusive of VAT and all other taxesThe shipping costs and any charges), if present, even if not included in the purchase price, must be indicated and calculated in the purchase procedure before the buyer's order is forwarded and also contained in the summary web page of the order placed
    7.3 The prices indicated for each of the goods offered to the public are valid until the date on which Eureka Coopwill not decide to change them and in this case they will be visible directly on the site itself.
    7.4 In the case of promotions, recognizable by the indication of a crossed out price and the related reduced price with the indication of the discount percentage applied next to it, or recognizable by a writing indicating the type of offer, the base price on which it is once the promotion is carried out, it refers to the list price found on the website https://www.dimensioneureka.com/prodotti indicated on the single product(this procedure is to be kept as it is described because it is part of a regulation).

    8.1 The supplier is supplied through the electronic system used and fulfillment of orders without delay unless conditions that do not depend on the will of the supplier
    8.2 If an order could exceed the quantity existing in the warehouse, the supplier, by e-mail, will inform the Buyer if the good is no longer bookable or what are the waiting times to obtain the chosen good, asking if it intends to confirm the order or not
    8.3 The supplier's computer system confirms as soon as possible the registration of the order by sending a confirmation by e-mail, pursuant to point 4.2

    9.1 The Supplier assumes no responsibility for disservices attributable to force majeure, if he fails to execute the order within the time stipulated in the contract
    9.2 The Supplier cannot be held liable to the Purchaser, except in the case of willful misconduct or gross negligence, for disservices or malfunctions connected to the Internet network beyond its own control or that of its sub-suppliers.
    9.3 The Supplier will also not be liable for damages, losses and costs suffered by the Buyer as a result of the failure to execute the contract for reasons not attributable to him, since the Buyer is only entitled to the full refund of the price paid and any additional charges incurred.
    9.4 The supplier assumes no responsibility for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the products used, if he proves to have adopted all possible precautions based on the best science and experience of the moment and based on ordinary diligence
    9.5 In no case can the Buyer be held responsible for delays or errors in payment if he proves that he has made the payment in the times and methods indicated by the supplier.

    10.1 Pursuant to the Consumer Code, the supplier is liable for damage caused by defects in the goods sold if he fails to communicate to the injured party, within three months of the request, the identity and address of the manufacturer or the person who has provided the good
    10.2The aforementioned request by the injured party must be made in writing and must indicate the product that caused the damage, the place and the purchase details; it must also contain the offer in the product view, if it still exists.
    10.3 The Supplier cannot be held responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product, an imperative legal rule or a binding provision, or if the state of scientific and technical knowledge, at the time in which the the manufacturer put the product into circulation, did not yet allow to consider the product as defective
    10.4 No compensation will be due if the injured party has been aware of the product defect and the resulting danger and is not voluntarily exposed to it.
    10.5 In any case, the damaged party must prove the defect, the damage, and the causal connection between defect and damage.
    10.6 The injured party may request compensation for damage caused by death or personal injury or by the destruction or deterioration of anything other than the defective product, provided it is of a normal type intended for private use or consumption and thus used by the injured party.

    11.1 The Supplier is liable for any lack of conformity that occurs within the deadline set by law
    11.2 For the purposes of this contract, it is assumed that consumer goods comply with the contract if, where relevant, the following circumstances coexist:a) they are suitable for the use for which goods of the same type are normally used; b) they conform to the description given by the seller and possess the quality of the goods that the seller has presented to the consumer as a model sample; c) present the usual quality and performance of a good of the same type, which the consumer can reasonably expect, taking into account the nature of the good and, where applicable, the public statements on the specific characteristics of the goods made in this regard by the seller, by the manufacturer or its agent or representative, in particular in advertising or on labeling;
    11.3 The Buyer loses all rights if he does not report the lack of conformity to the seller within one month from the data in which the defect was discoveredThe complaint is not necessary if the seller has acknowledged the existence of the defect or has concealed it.
    11.4 In any case, unless proven otherwise, it is assumed that the lack of conformity that occurs within six months of delivery of the goods already existed on that date, unless this hypothesis is incompatible with the nature of the goods or with the nature of the defect. of compliance
    11.5 In the event of a lack of conformity, the buyer may request, alternatively and without charge, under the conditions indicated below, the repair or replacement of the purchased good, a reduction in the purchase price or the termination of this contract, unless the request is not objectively impossible to satisfy or is excessively burdensome for the supplier pursuant to art130, paragraph 4, of the Consumer Code.
    11.6 The request must be sent in written form, by registered mail with return receipt, the Supplier, who will indicate his willingness to process the request, or the reasons that prevent him from doing so, within seven working days of receipt.In the same communication, where the supplier has accepted the Buyer's request, he must indicate the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods.
    11.7 If the repair and replacement are impossible or excessively expensive, or the supplier has not repaired or replaced the goods within the period referred to in the previous point or, finally, the replacement or repair previously carried out has caused significant inconvenience to the 'Buyer, the latter may request, at his choice, an appropriate reduction in the price or the termination of the contractIn this case, the purchaser must send his request to the supplier, who will indicate his willingness to proceed with it, or the reasons that prevent him from doing so, within seven working days of receipt.
    11.8 In the same communication, where the supplier has accepted the Buyer's request, he must indicate the proposed price reduction or the methods for returning the defective goodsIn such cases, the Buyer alone will indicate how to re-credit the sums previously paid to the Supplier

    12.1 The Buyer undertakes to pay the price of the purchased goods within the times and methods indicated in the Contract
    12.2 The Buyer undertakes, once the online purchase procedure has been completed, to print and keep this contract.
    12.3 The information contained in this contract has, moreover, already been viewed and accepted by the Buyer, who acknowledges it, as this step is made mandatory before confirming the purchase.

    13.1 The Purchaser has in any case the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 (fourteen) days from the day of receipt of the purchased good.
    13.2 In the event that the professional has not satisfied the information obligations on the existence, methods and times for returning or collecting the goods in case of exercising the right of withdrawal pursuant to art. 52 of the Consumer Code, the deadline for the right of withdrawal is 1 year and 14 days and starts from the day of receipt of the goods by the consumer.
    13.3 If the Purchaser decides to exercise the right of withdrawal, he must notify the seller by choosing the most appropriate means:
    - a registered letter with return receipt to Eureka Coopvia Ferrovia 70 - 33033 Codroipo (UD) or

    - by e-mail to the e-mail support@dimensioneureka.com
    13.4 The return of the goods must in any case take place no later than 14 (fourteen) days from the date of receipt of the goodsIn any case, to be entitled to a full refund of the price paid, the goods must be returned intact and, in any case, in a normal state of conservation.
    13.5 The buyer cannot exercise the right of withdrawal for contracts for the purchase of audiovisual products or sealed computer software, which have been opened by the same, as well as goods made to measure or clearly customized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly, supply of newspapers, periodicals and magazines, as well as goods whose price is linked to fluctuations in financial market rates that the professional is unable to control and in any case provided for by art59 of the Consumer Code
    13.6 The only costs payable by the consumer for the right of withdrawal pursuant to this article are the direct costs of the rest of the goods to the supplier, unless the supplier agrees to pay them.
    13.7 The supplier will refund the entire amount paid by the Buyer free of charge within 14 (fourteen) days of receipt of the notice of withdrawal.
    13.8 With the receipt of the communication with the buyer communicating the right of withdrawal, the parties to this contract are dissolved from each other, except as provided in the previous points of this article

    For the purposes of the right of withdrawal, the consumer can use the standard form required by law, downloading it here(the file is in the Eureka e-commerce Standard Withdrawal Form folder)

    14.1 Pursuant to art. 12 of Legislative Decree 70/03, the Supplier informs the Purchaser that each order sent is stored in digital form on the server at the Supplier's office has one in its possession, or on an external server/cloud provided by the Supplier's IT consultant for the same for the time necessary for the execution of the same and, in any case, in accordance with the lawThe user will be able to access the order form and/or the data relating to it through his/her personal account
    (Check if this procedure is also suitable for Eureka e-commerce)

    15.1 Direct communications to the supplier and any complaints will be considered valid only if sent to the following address:Eureka Coop., Via Ferrovia, 70 - 33033 Codroipo (UD) or sent by email to the address:support@dimensioneureka.comThe Purchaser indicates in the registration form his residence or domicile, the telephone number or the e-mail address to which he wishes the Supplier's communications to be sent

    16.1 According to article 49 paragraph 1 letter V of Legislative DecreeLgs 6 September 2005 n206 (Consumer Code) the customer can make use of the joint conciliation procedure.
    The Procedure can be initiated if the consumer, after having lodged a complaint with the company, has not received a response within 45 days or has received a response that is not considered satisfactory by him.The customer who decides to use the joint conciliation procedure is obliged to send the request to the address: conciliazione@consorzionetcomm.it or to the fax number 02/87181126For more information, refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl "

    16.2 Pursuant to art. 14 of Regulation 524/2013, the user is informed that in the event of a dispute, he or she may submit a complaint via the ODR platform of the European Union which can be reached at the following link http://ec.europa.eu/consumers/odr/The ODR platform constitutes an access point for users who wish to settle disputes arising from online sales or service contracts out of courtFor more information contact:support@dimensioneureka.com

    If the Parties intend to appeal to the Ordinary Judicial Authority, the competent court is that of the place of residence or of the elective domicile of the consumer, mandatory pursuant to art33, 2nd paragraph, letter u) of Legislative Decreen206/2005

    17.1 This contract is governed by Italian law
    17.2 Although not expressly provided herein, the provisions of law applicable to the relationships and cases provided for in this contract, and in particular art.5 of the Rome Convention of 1980
    17.3 Pursuant to art60 of Legislative Decree 206/05, is expressly referred to here by the regulations contained in Part III, Title III, Chapter I of Legislative Decree 206/05.


    During the purchase phase you have the possibility to choose between different payment methods.

    • PAYPAL


    We accept the main credit cards operating in the Visa or Mastercard circuits.

    After selecting the credit card payment method, at the same time as the order is closed, you will be redirected to the bank's secure site to make the transactionAt the end of the payment process you may be asked for the Verify by Visa or Mastercode authorization codeThis code is needed to confirm that you are the real holder of the credit cardIf you do not have this code, you must request it from your credit card manager. If you decide to cancel the order, the credit card transaction will be canceledThe release times, for some types of cards, depend exclusively on the banking system and can reach their natural expiry date ( 24 days from the date of authorization )Cancellation of the transaction requested, in no case Eureka Coopcan be held responsible for any damage, direct or indirect, caused by the delay in the failure to release the amount committed by the banking system. In the event that your order is still to be shipped after the 23rd day from the date of submission, Eureka Coopin any case, it will debit your credit card with the amount of the order, even if in advance of shipment, in order to avoid the authorization expiration of the transaction (24 days).

    Eureka Coopreserves the right to request additional information such as sending copies of documents proving ownership of the card used in the paymentIf the documentation is not sent within 5 days, Eureka Coop. Reserves the right not to accept the order.

    PAYPAL :

    If you decide to buy with Paypal at the end of the order you will be directed to the Paypal login pageIn this case, the debit on the Paypal account takes place simultaneously with the conclusion of the transaction

    Confirmation of payment with Paypal may not be instant but may require a certain amount of time, even a few hoursPayment is considered accepted only when you receive the relative e-mail from Paypal relating to the transaction just made.
    Eureka Coopwill not proceed with the shipment until Paypal definitively confirms the paymentThe review process will be communicated to you via email from PaypalIn case of cancellation of the order, either by you or by Eureka coop., The amount will be refunded to your Paypal account.

    In case of problems in paying by credit card or Paypal, even after sending the order confirmation, we will not be obliged to ship the order.

    In fact, it may happen that the card issuing institution or Paypal request a payment verificationIn this case we will not be able to proceed with the shipment until the final confirmation of payment.


    Online transactions with Paypal are carried out on the respective sites, through Secure Servers that adopt the SSL (Secure Socket Layer) protection systemThis protocol allows you to communicate in a manner designed to avoid the interception, modification or falsification of information.

    Eureka Coop. never gets to know the data of your credit cards or the access codes of Home Banking or your Paypal account.