Refund policy

RIGHT OF WITHDRAWAL

(Article 52 et seq. of the Consumer Code)

When to exercise the right of withdrawal Our goal is that you are satisfied with the purchase made on our site. If this is not the case, you have the right to request the return of the product, even without motivation, within the term of 14 calendar days from the date of delivery as long as the item is resalable and in the original packaging.

Consumer responsibility

The asset can be manipulated for the sole purpose of establishing its nature, characteristics and functioning. If the product is used outside of these purposes responsible for the value of the asset which can be withheld during the refund of the amount paid.

Procedures for the right of withdrawal

To exercise the right of withdrawal, it is sufficient that you inform us of your desire to withdraw through a written declaration (a letter sent by post, or e-mail to the email address:support@dimensioneureka.com before the expiry of the right of withdrawal.

In the request, please communicate this information:

Name and surname or company name; Order reference, date and number; Indication of the items to be returned (just indicate the code and quantity); Bank details (IBAN and current account holder) After sending the request you will have 14 calendar days to return the items to the warehouse for our expenses:

Return address:

Eureka Coop.

via Ferrovia, 70

33033 - Codroipo (UD)

Deadline for repayment

With the withdrawal you will be refunded all payments you have made in our favor, except for delivery costs and additional costs deriving from your choice of a type of delivery other than the standard one offered by us, within 3 days from the date of receipt. of the returned goods.

The refund will be made with the same payment method used for the initial purchase, unless otherwise indicated by you.

In the latter case you will need to indicate the bank details (IBAN and account holder) on which to make the credit in the withdrawal request. In any case, you will not have to incur any costs for the crediting of this refund.